Terms of Service

These General Terms and Conditions apply to all activities possible in the online store at maldero.com/de (hereinafter: the Website). The General Terms and Conditions are binding for all users. Therefore, please read them carefully. If you do not agree with part of these General Terms and Conditions or do not fully agree with them, you may not use our website and services. The General Terms and Conditions constitute a valid contract between you and the Company.

The website is available without any warranty, and the Company makes no guarantees or assurances, either direct or indirect, regarding the copyright, marketing, or suitability of the products presented on the website for a particular purpose.

The owner of the website will exercise due diligence to ensure that the data provided on the website is both detailed and up-to-date. At the same time, the website owner reserves the right to change or discontinue the content of the website at any time and without prior notice. Additionally, the website owner may change the services, products, prices, or programs described on this website at any time and without prior notice.

1. Definitions

  • The Company: Maldero d.o.o., both the owner and operator of the website doctor-grass.com.
  • The Website: The site available at maldero.com/de, managed by the Company, also hosting an online store.
  • User: Any natural person using the website.
  • Buyer (or "You"): Any natural person completing a purchase in the online store.
  • Consumer: A natural person acquiring goods and services for purposes outside their professional or business activities. For these General Terms and Conditions, all buyers are considered consumers.

2. maldero.com/de Online Store

The General Terms and Conditions describe the operation of the online store, define the rights and obligations of the user and the online store, and regulate the business relationship between the online store and the buyer. The General Terms and Conditions valid at the time of purchase (the moment the online order is placed) are binding for the buyer. Users are informed about the General Terms and Conditions with every order. By placing an order, the user confirms they have been informed about these General Terms and Conditions.

The confirmation of the General Terms and Conditions when placing an order in our online store constitutes a binding contract between you and the Company. Therefore, please read the General Terms and Conditions carefully before confirming your order. If you do not agree with our General Terms and Conditions, you cannot use the services of our online store. It is also not possible to partially agree to the General Terms and Conditions. To complete a purchase, you must accept the General Terms and Conditions in their entirety, as valid at the time of purchase.

i. Use of the Online Store

The Company operates the online store in accordance with the General Terms and Conditions. The online store is available to buyers at all times, with the Company reserving the right to temporarily deactivate or suspend the online store without prior notice.

There is a possibility that the online store may be temporarily unavailable or that payments may not be possible due to maintenance and updates of the online store. The Company cannot be held liable for damages that may arise during maintenance and/or updates of the online store.

ii. Placing an Order in the Online Store

The purchase contract between the provider and the buyer is considered concluded when the buyer confirms the order (the buyer receives a status confirmation email "Order Confirmed"). From this point, all prices and other terms of purchase are fixed and apply to both the provider and the buyer. The purchase contract is electronically uploaded to the Company's server.

Purchase Procedure:

  1. The buyer selects the desired item and quantity from the available offer in the online store and confirms their choice by clicking "Add to Cart." If the buyer wishes to purchase multiple different items, the process must be repeated for each item. Once the buyer has completed the item selection, they can proceed to purchase by clicking "Proceed to Checkout."
  2. In this step, the buyer fills out the form with their personal information required for the delivery of the desired order. After filling out the form, the buyer can, in some cases, choose between several delivery options and add additional products or services to their order. In this step, the buyer is also informed about the planned delivery date. Before completing the order, the buyer has the option to choose between different payment methods. Based on the selected options, the final amount to be paid for the order is recalculated before completing the purchase. The buyer confirms the purchase process by clicking the "Buy" button.
  3. After completing the purchase, a confirmation message appears on the website, indicating that the order was successfully submitted, and the details of the order are displayed. Additionally, the buyer receives a confirmation email at the email address mentioned in point 2, containing an overview of the order, instructions for using the ordered products, and instructions for withdrawal from the purchase or filing a complaint if the buyer is not satisfied with the product or no longer wants it.

All information you provide when submitting your order is processed in accordance with the privacy policy published at the end of this page.

We inform you that the total value of the purchase, including all delivery or other costs incurred for the purchase, is charged upon confirmation of your order. We will inform you of any additional costs before submitting your order. Additional costs may also be associated with the selected payment method.

iii. Prices, Payment Methods, and Promotions

Prices All prices listed on the website are in EUR and include VAT. Prices are valid from the time of ordering. The offer is valid until revoked.

Payment Methods In our online store, you can use the following payment methods:

  • Klarna;
  • Credit card payment;
  • PayPal payment.

The Company reserves the right to verify the chosen payment method using authentication tools. Furthermore, we reserve the right to further verify the chosen payment method by requesting you to send us the payment receipt.

You have been informed that you must pay the full order amount (including all transaction and delivery-related costs) according to the selected payment method. You guarantee that you have the possibility and the right to conduct transactions with a credit card or another selected payment method.

Promotions The website also offers discounts and other promotions, where product prices are reduced (hereinafter: promotions). Each promotion is offered for a specific (limited) period at a reduced price, set for each individual promotion. The reduced price applies to all purchases made during the promotion period.

We would like to inform you that certain promotions are limited to new users who have not yet made a purchase in our online store. In such cases, the promotion does not apply to existing users. Any attempt to take advantage of such promotions will be immediately blocked, and the email addresses used to conduct such abuse will be deleted without prior notice. Discounts and other promotions are generally not combinable unless each promotion expressly states otherwise.

iv. Costs and Delivery of Goods

Prices do not include shipping costs. Shipping costs can be found in the online store, where you can also choose your shipping method. Our company offers two shipping methods: Standard and Express. The main difference between these two shipping methods is that orders with express shipping are given higher priority and packaged faster. Before selecting your desired shipping method, please check the price listed next to each option. When you submit the order, you will see a price overview showing the purchase costs, delivery costs, and total costs.

The products you ordered will be delivered to the address you entered on our website as the delivery address.

The estimated delivery date is communicated to the buyer when submitting the order. The Company reserves the right to postpone the delivery date in case of increased demand or delivery delays. Deliveries are mostly made in the morning. If you cannot accept the package at the time of delivery, the courier service will try to arrange a new shipping method and location with the buyer.

If the delivery service does not contact the buyer, another attempt will be made to deliver the package on the next working day. If the second delivery attempt fails, the package and its contents will be returned to the sender.

The paid amount for failed deliveries and pre-paid orders will be automatically refunded within 8 (eight) working days after the warehouse registers the return of the package or the Company determines that the package was not successfully delivered.

Safety Warnings for Using All Products The use of products from our online store may pose certain risks to life and health. You must explicitly confirm that you are aware of the risks involved in using the products, which you fully accept. By ordering and/or using these products, you confirm that you have been informed about these risks, which include the risk of illness, injury, disability, or death. You must take full responsibility for any consequences that may arise from ordering and/or using the products.

Before using any product, you must read the instructions for use.

Before use, each product must be tested in a safe manner. If you are not entirely sure how to test the product, we ask you not to use the product, inform us, or return the product.

The Company is not liable for indirect or direct damages caused by the use of products ordered on the website, regardless of whether the products were used correctly or incorrectly by the buyer or a third party. This disclaimer applies to the maximum extent permitted by law.

In the event of a liability claim against the Company, the Company limits its liability for damages to three times the market price of the product.

We strive to make product descriptions and photos as detailed and accurate as possible. However, we cannot guarantee that all product information and associated photos are entirely correct. Since certain products are sourced from different suppliers, slight deviations in packaging or appearance of the product are possible. These deviations do not affect the quality or functionality of the product.

vi. Complaints

If you find that your ordered products are damaged or not as described, please inform us about it within 14 days after delivery.

Conditions for Complaints:

  • The product must be in its original condition and must not be used;
  • The product must be in the original packaging (if this was part of the original order);
  • The product must be undamaged.

If you find that the product is defective or damaged upon receipt, you must take a photo of the product and send it to us via the online form available on our website or send it to the email address provided on the website. You must include the order number and a brief description of the issue in the subject of the email.

Upon receipt of your complaint, we will contact you within three working days to resolve the issue in accordance with the rules for handling complaints. If the product is damaged or you received a different product than ordered, the costs for returning the product will be covered by the Company. If the product is not defective, but you simply do not want it, you must cover the return costs. The returned product must be in its original condition and unused. The product must be returned to the Company within 14 days of the confirmed complaint. Otherwise, we reserve the right not to refund or exchange the product.

We are committed to resolving all complaints in accordance with our internal complaint management rules, which are compliant with relevant Slovenian and EU laws. In case of unresolved complaints, you have the right to seek legal protection.

3. Privacy Policy

The Company collects and processes the personal data of users in accordance with the General Data Protection Regulation (GDPR) and relevant Slovenian legislation on personal data protection.

Purpose of Data Collection:

  • To process and deliver orders;
  • To inform users about the status of their orders;
  • To improve user experience and website functionality;
  • To send promotional materials and special offers (if the user has agreed to receive such materials).

Types of Data Collected:

  • Name and surname;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Payment details.

User Rights:

  • Right to access personal data;
  • Right to rectification of personal data;
  • Right to erasure of personal data (right to be forgotten);
  • Right to restrict processing;
  • Right to data portability;
  • Right to object.

Users can exercise their rights by contacting the Company via the email address provided on the website.

4. Final Provisions

The Company reserves the right to amend these General Terms and Conditions at any time. Amendments become effective when published on the website. By continuing to use the website after amendments are made, users accept the new General Terms and Conditions.

If any provision of these General Terms and Conditions is found to be invalid, the validity of the remaining provisions will not be affected.

These General Terms and Conditions are governed by Slovenian law. Any disputes arising from these General Terms and Conditions will be resolved by the competent court in Slovenia.

If you have any questions about these General Terms and Conditions, please contact us via the email address provided on the website.

Thank you for reading our General Terms and Conditions. We wish you a pleasant shopping experience on our website!